Here’s what the Radisson Hotel is doing to make guests feel safe amid COVID-19

As hotels across Africa gradually reopen their doors in an effort to reignite revenue streams after months of closure due to the COVID-19 pandemic, the Radisson Blu Hotel Waterfront is taking a proactive approach to ensure the safety and well-being of its guests. In an exclusive interview with CNBC Africa, Clinton Thom, General Manager for Radisson Blu Hotel, shed light on the changes that have been implemented to make guests feel secure during their stay amidst the ongoing health crisis. Thom highlighted the impact of the pandemic on the hotel industry, mentioning that although the hotel managed to generate some revenue during the lockdown period by hosting international guests and individuals from closed hotels, most guests have since repatriated to their home countries. However, the hotel is now seeing a gradual return of corporate clients such as financial and legal entities, indicating a slow but steady resurgence in business. One of the key changes introduced by the hotel is the implementation of stringent safety protocols for guests. Upon arrival, guests will undergo temperature checks, have their details recorded, and their luggage and footwear sanitized. Additionally, guests will be provided with masks and hand sanitizer to ensure a safe and hygienic environment. In partnership with SGS, a global hygiene audit company, Radisson Blu Hotel has undertaken a thorough assessment of its cleanliness and sanitization practices to reassure guests of their commitment to health and safety standards. Furthermore, in-room amenities have been revised to include sanitization of high-touch surfaces, provision of masks and gloves, and an emphasis on room service over restaurant dining to promote social distancing. Thom emphasized the importance of maintaining key safety measures such as mask-wearing, sanitizing, and physical distancing to safeguard the well-being of both guests and staff. Looking ahead, Thom expressed optimism about an increase in bookings as airlines gradually resume operations and individuals resume face-to-face meetings and business activities. He anticipates a rise in demand for hotel accommodation as people seek to return to a semblance of normalcy post-lockdown. In conclusion, the Radisson Blu Hotel Waterfront's proactive approach to implementing stringent safety measures underscores its commitment to prioritizing the health and well-being of its guests during these unprecedented times. By adhering to rigorous cleanliness and sanitization protocols, the hotel aims to instill confidence in guests and provide a safe and secure environment for their stay.