Togo’s Cina Lawson speaks to re-launched e-visa platform

Togo has taken a bold step towards digital transformation with the recent re-launch of their Electronic Visa platform, Togo Voyage. Sena Lawson, Togo's Minister of Digital Economy and Transformation, revealed that over 12,000 accounts have been created on the platform since its relaunch just two weeks ago. In an interview with CNBC Africa, Lawson discussed the success and challenges faced by the new E-Visa platform. The platform, voyage.gov.tg, encompasses three key components: immigration, COVID-19 information, and the E-Visa application process. By integrating all these components into a single, user-friendly platform, Togo aimed to make travel smoother and more convenient for tourists. However, Lawson acknowledged that feedback from travelers and stakeholders highlighted some areas that needed improvement. One common concern was the length and complexity of the application form. Travelers expressed a desire for a shorter and more straightforward process. Additionally, Lawson noted that awareness about the platform was still limited, as many travelers were accustomed to the traditional visa application method through embassies. To address this, Togo is actively engaging with embassies and spreading awareness about the new digital platform. Beyond technological aspects, Lawson emphasized the importance of training and collaboration with various stakeholders at airports to ensure a seamless transition to the E-Visa platform. The success of the platform was reflected in the increased traffic and positive feedback received by the ministries of Tourism and Investment Promotion. Lawson revealed that 12,000 accounts had been created in the past two weeks and over 700,000 visitors had accessed the platform since its initial launch. Looking ahead, Togo plans to expand the E-Visa platform to include land and sea borders by the end of the year. Efforts are underway to upgrade infrastructure and train personnel at these border points to facilitate a smooth integration. The initiative aligns with Togo's broader strategic vision of becoming a gateway for West Africa, leveraging its geographic position and participation in regional trade agreements like the African Continental Free Trade Area (AfCFTA). Lawson highlighted the platform's pivotal role in facilitating cross-border movement, essential for the success of initiatives like the AfCFTA. Beyond the E-Visa platform, Togo is also vigorously pursuing its 2025 digital transformation project, which aims to digitize all public sector forms by 2025. Collaborating with international organizations like the World Bank, Togo is implementing projects such as biometric ID issuance to streamline public services and enhance efficiency. Moreover, the country is fostering a vibrant startup ecosystem, working closely with local entrepreneurs to build a robust ecosystem of Togolese startups. With a clear commitment to digital innovation and transformation, Togo is positioning itself as a tech-savvy and forward-thinking nation, ready to embrace the opportunities of the digital age.