Unlocking Rwanda’s global business services sector

Rwanda is making significant strides in developing its business services sector to boost income generated through outsourcing for the domestic economy. Gary Bennet, Country Manager of Tek Experts, highlighted the key areas of growth and potential in an interview with CNBC Africa. He emphasized the dual impact of exporting services globally and fostering a robust domestic industry. Bennet discussed the evolution of Tek Experts in Rwanda, noting the rapid expansion from 50 engineers to 500 engineers working on 32 lines of business for multiple clients. The success of Tek Experts serves as a proof of concept for investors looking to tap into Rwanda's talent pool. Bennet commended Rwanda's conducive environment for business operations, citing factors like reliable power supply and good connectivity. He praised the government's commitment to supporting the industry, as well as the availability of skilled individuals eager to learn and grow. Looking ahead, Bennet sees Rwanda as a hub for specialized services like cybersecurity and business analytics, leveraging its existing talent pool and fostering collaboration with partners like Harambees, VGIZ, and MasterCard Foundation. He emphasized the need for cross-border collaboration in Africa, recognizing the unique strengths and development priorities of each country. Bennet highlighted the potential for individuals in the business services sector to build sustainable careers and contribute to the overall growth of the economy. He underlined Africa's wealth of talented individuals and the opportunity to address global talent shortages through strategic partnerships and investment in the sector. The future looks promising for Rwanda's business services sector, with a focus on innovation, collaboration, and skill development shaping its path to success.