Taxi hailing company Bolt in trouble as NTSA puts licence renewal on ice

Taxi-hailing company Bolt is facing regulatory hurdles in Kenya as the National Transport and Safety Authority (NTSA) has declined to renew its license over alleged breaches, including illegal commission charges and booking fees. The Estonian company, looking to expand its reach in the local market, finds itself in a tough spot as it navigates through discussions with the authorities. Kenneth Ngwa Anye, Director of Policy for Africa and International Markets at Bolt, shed light on the situation in an exclusive interview with CNBC Africa. Despite the stalemate, Bolt reaffirms its commitment to the Kenyan market and looks forward to resolving the issues with NTSA. The main point of contention revolves around the interpretation of booking fees and how they impact consumers and drivers. Bolt maintains that the fees are separate from drivers' earnings and are necessary for platform operations. Both parties are engaged in ongoing discussions to clarify these matters. The company assures passengers, drivers, and investors that a resolution is on the horizon. Bolt views Kenya as a critical market and remains steadfast in its investment plans for the region. The $500 million euro commitment over the next three years underscores the company's long-term vision for Africa, with Kenya serving as a pivotal hub for operations. While acknowledging the economic challenges that users and drivers may face, Bolt emphasizes its support for the community and its determination to continue operating and expanding in Kenya and across the continent.