Ocean Basket CEO on labour exploitation allegations

South Africa's hospitality sector is currently under scrutiny following a recent inspection by government officials into allegations of unfair labour practices at various restaurants. One of the prominent fish eateries in the country, Ocean Basket, faced an inspection at its Menlyn branch in Pretoria, where the labor department claimed that the restaurant owed workers over R800,000 in unpaid wages. However, Ocean Basket's CEO, Grace Harding, vehemently denied these allegations during a recent interview with CNBC Africa. Harding clarified that the inspection was more of a routine check rather than a raid and stressed the importance of accurate language in such situations. She highlighted that the confusion arose initially at a different restaurant location, and there were discrepancies in the information provided by the authorities. The CEO expressed willingness to cooperate with the department to resolve any issues and reiterated that Ocean Basket complies with labor laws and pays its employees fairly. Addressing concerns about undocumented foreign nationals being employed in the industry, Harding assured that Ocean Basket follows strict legal protocols across its franchises. She acknowledged that while some restaurants may engage in illegal practices, Ocean Basket maintains a commitment to upholding regulations and ensuring that all employees have the necessary documentation. The CEO emphasized the importance of proper verification processes to prevent any unlawful hiring practices within the company. Harding also discussed the compensation structure at Ocean Basket, stating that the company adheres to national laws and bargaining council agreements. Front-of-house staff receive a minimum wage, with the option for commission-based pay that allows employees to earn additional income through sales and tips. She acknowledged that some establishments in the industry may fail to top up wages if commissions fall below the minimum wage, leading to discrepancies in compensation. However, Harding affirmed that Ocean Basket rectifies any such issues promptly and prioritizes fair remuneration for its employees. In conclusion, Harding affirmed Ocean Basket's commitment to compliance with labor regulations and emphasized the brand's dedication to responsible business practices. While acknowledging the industry's scrutiny, she urged for thorough verification processes and collaboration between businesses and regulatory authorities to uphold fair labor practices. As events unfold, Ocean Basket remains focused on maintaining transparency and ensuring that its employees are treated ethically and compensated fairly.